Before ordering, ensure your device is compatible and unlocked. Check our list of compatible models by clicking here. To briefly check compatibility, dial *#06# on your device and check that your IMEI or MEID is displayed.

Additionally, an eSIM cannot be used with a locked phone. To verify if your device is locked, please refer to the instructions below corresponding to your phone’s brand:

• Apple

1. Go to [Settings] – [General] – [About] and scroll down.
2. If you see “Network Provider Lock – No SIM restrictions” and “Digital SIM – IMEI (number will appear),” your phone is compatible with eSIM.
3. If you see “SIM restrictions,” your phone does not support eSIM.

• Samsung & Google

1. Go to [Settings] – [Connections] – [Mobile networks].
2. Select [Networks operators]
3. If multiple available networks appear, your phone is likely unlocked
4. If only one result is displayed or the option to search networks is unavailable, your phone is most likely locked to a carrier. In this case, you need to unlock your phone through your domestic carrier before using the eSIM.

You can check whether your eSIM is activated by the two things below.

1. Look for eSIM profiles: In your device’s eSIM settings, you should see a list of available profiles or plans. If your eSIM is activated, an active profile should be listed.
2. Signal and connectivity: If your eSIM is activated and connected to a cellular network, you should see signal bars or indicators in your device’s status bar. You may also see the carrier’s name associated with the eSIM.

We encourage you to turn off your original SIM to avoid being charged for data roaming from your domestic carrier. However, if you need to receive calls and SMS from your home number, you can keep it active. In this case, please make sure to turn off the “Automatic Cellular Data Switching” feature to prevent unintended data usage.

Yes, you can keep your WhatsApp number with all your conversations and contacts. You can use it as usual.

Please contact us at [email protected] to determine the exact data usage for your specific plan.
However, you can check approximate data usage on your device’s Settings. The process differs based on your device’s manufacturer:

• For Apple Devices:

1. Go to [Settings]
2. Navigate to [Cellular/Mobile Data]
3. The amount of data used can be found under “Current Period Roaming”.
4. Alternatively, you can visit the Apple website here for more detailed instructions. Another option is to dial 1019# and place a call to see your data usage.

• For Samsung Devices:

1. Go to [Settings] – [Connections]
2. Tap [Data usage]
3. The amount of mobile data you have used will be displayed.
4. Alternatively, you can also dial 1019# and call to check your data usage.

• For Google Devices:

1. Go to [Settings] – [Network & Internet] – [Internet]
2. Next to your operator, tap [Settings]
3. At the top, you’ll see the total data you have used.

If you would like to know when your eSIM will expire, you can simply ask us at [email protected] For Fixed Plans, once the eSIM expires, you will no longer have an internet connection.

If you can’t access data after successfully activating the eSIM plan, please ensure that [Data Roaming] is turned on and try restarting your phone. If you installed an eSIM plan with access to APN manual setting, please follow the instructions provided here to manually enter the APN information in your device. APN information will be provided once you receive the instructions after the payment.

Our QR code is usually sent to the email address you provided within 15 minutes of placing your order. If you haven’t received it, please check the following:

01. Spam/Junk Folder: Sometimes the email might be redirected there.
02. Email Address Accuracy: Ensure there were no typos in the email address you provided. If you suspect an error, contact us at [email protected], so we can resend the QR code.
03. Email Linked to Payment: The QR code is sent to the email associated with your payment method. Please check that inbox as well.

If you continue to experience issues, please reach out to us at [email protected].

Unfortunately, refunds are not available for activated eSIMs with data usage. Please refer to our refund policy for more details.

Besides eSIM Australia & Asia 6GB plan, you can reinstall.

However, once eSIM Australia & Asia 6GB plan is activated on your device, it cannot be reinstalled. Therefore, If you are facing any problems, please don’t delete your eSIM plan – instead, contact us via [email protected] first.

If you no longer need the eSIM, you can remove it by following the steps below:

• Apple

1. Go to [Settings] – [Cellular/Mobile Data] – tap on the eSIM plan you would like to remove from the list

2. Tap [Remove Cellular Plan]

(The name of the button can be something similar depending on the device)

• Samsung

1. Go to [Settings] – [Connections] – [SIM card manager]
2. Select a plan on eSIM that you want to remove
3. Toggle the switch to disable the eSIM
4. Tap [Remove]

• Google

1. Go to [Settings]
2. Tap [Network & internet] – [Mobile network]
3. Select the eSIM you want to delete.
4. Tap [Delete SIM]