Set Up Guide For iOS

Last updated on November, 1, 2023

How to install eSIM

How to access data

Troubleshooting

Customers who are planning to visit Hong Kong and Taiwan, please click here to complete real-name registration.

How to install eSIM

These steps may differ depending on your device and language.

Important Notice

	Make sure you have an eSIM compatible and network-unlocked device.
	Be connected to a strong WiFi to activate an eSIM successfully.
	Be noted that the validity begins once you install the eSIM.
	Please do not remove the eSIM without consulting CS Team.

01 Add eSIM from the device’s Settings.

Go to Settings

▸	Select [Cellular/Mobile Data]
▸	Tap [Add eSIM/Data Plan]

02 Select [Use QR Code] to install the eSIM.

For versions before iOS 16, this step will be skipped. Please move to the next step.

03 Install eSIM via QR code or manual installation.

Either scan the QR code or manually put your eSIM details. You can find your eSIM details in the email.

! Be connected to a strong WiFi to activate an eSIM successfully.

04 Wait for eSIM to activate successfully.

Your eSIM will be connected to the network, which may take a few minutes.  Once completed, tap “Done”.

05 Label your eSIM.

After the successful installation, you can label it for more convenient management.

Go to Settings

▸	Select [Cellular/Mobile Data] Choose eSIM profile.
▸	Tap [Cellular Plan Label] Type in the ‘Custom Label’, e.g. {Destination} – eSIM World.

Installation Completed

The installation steps are done!
You are almost ready to use the data.

How to access data

These steps may differ depending on your device and language.

01 Turn on the eSIM profile.

Go to Settings

▸	Select [Cellular/Mobile Data] Choose eSIM profile.
▸	Toggle on ‘Turn on this Line’
▸	Toggle on ‘Data Roaming’ For your domestic SIM, please toggle off ‘Data Roaming’.

02 Select your eSIM profile on [Cellular Data].

Go to Settings

▸	Select [Cellular/Mobile Data]
▸	Tap [Cellular Data] Select your eSIM profile.

Please toggle off ‘Allow Cellular Data Switching’ to prevent unnecessary roaming charges from your domestic carrier.

Troubleshooting –
Still can’t access internet

If you installed the eSIM well, but cannot access the internet, please try the troubleshooting below.

Also, please DO NOT remove the eSIM, since in most cases, our eSIM cannot be reinstalled or regenerated.

If you installed the eSIM well, but cannot access the internet, please try the troubleshooting below. Also, please DO NOT remove the eSIM, since in most cases, our eSIM cannot be reinstalled or regenerated.

01 Manually perform Network Selection.

Check your plan’s Network

Plans	Network
Fixed Plans Unlimited Plans City Plans	Optus
Australia & New Zealand Unlimited	More >
Australia & Asia 6GB	More >
Global Unlimited	More >

Go to Settings

▸	Select [Cellular/Mobile Data] Under ‘SIMs’, choose your eSIM profile.
▸	Choose [Network selection] To perform a manual search.
▸	Toggle off ‘Automatic’

When the list of networks is displayed, Select the name of the telecom in the country in which you are located.

02 Set up APN manually if you have access.

Check your plan’s APN

Plans	APNs
Fixed Plans Unlimited Plans City Plans	cmlink/cmhk
Australia & New Zealand Unlimited	More >
Australia & Asia Plan	Unnecessary
Global Unlimited	More >

Go to Settings

▸	Select [Cellular/Mobile Data] Under ‘SIMs’, choose your eSIM profile.
▸	Go to [Cellular Data Network] Type the APN information.

Before using eSIM

* The following steps only apply to visitors to Hong Kong and Taiwan.

To successfully use eSIM in Hong Kong & Taiwan, a real-name registration is mandatory.
Make sure that you complete the registration before arriving in Hong Kong & Taiwan.

Review the directions,
then click the button to start registration.

Register Now

Contact information
Enter your personal email address
& phone number.

ICCID
Put ICCID of the eSIM for your destination, Taiwan or Hong Kong.
Find ICCID in the email with the QR code.

Document Type
Select “Passport”
and check the 2 boxes below.

Document Image
Upload picture of your passport. Check the box and click continue.

Set Up Guide For iOS

How to install eSIM

These steps may differ depending on your device and language.

Important Notice

Make sure you have an eSIM compatible and network-unlocked device.

Be connected to a strong WiFi to activate an eSIM successfully.

Be noted that the validity begins once you install the eSIM.

Please do not remove the eSIM without consulting CS Team.

01

Add eSIM from the device’s Settings.

02

Select [Use QR Code] to install the eSIM.

For versions before iOS 16, this step will be skipped. Please move to the next step.

03

Install eSIM via QR code or manual installation.

Either scan the QR code or manually put your eSIM details. You can find your eSIM details in the email.

04

Wait for eSIM to activate successfully.

Your eSIM will be connected to the network, which may take a few minutes. Once completed, tap “Done”.

05

Label your eSIM.

After the successful installation, you can label it for more convenient management.

Installation Completed

The installation steps are done! You are almost ready to use the data.

How to access data

These steps may differ depending on your device and language.

01

Turn on the eSIM profile.

02

Select your eSIM profile on [Cellular Data].

Troubleshooting – Still can’t access internet

If you installed the eSIM well, but cannot access the internet, please try the troubleshooting below.

Also, please DO NOT remove the eSIM, since in most cases, our eSIM cannot be reinstalled or regenerated.

If you installed the eSIM well, but cannot access the internet, please try the troubleshooting below. Also, please DO NOT remove the eSIM, since in most cases, our eSIM cannot be reinstalled or regenerated.

01

Manually perform Network Selection.

Check your plan’s Network

02

Set up APN manually if you have access.

Check your plan’s APN

Before using eSIM

* The following steps only apply to visitors to Hong Kong and Taiwan.

To successfully use eSIM in Hong Kong & Taiwan, a real-name registration is mandatory. Make sure that you complete the registration before arriving in Hong Kong & Taiwan.

Review the directions, then click the button to start registration.

If you still need help, contact our customer support team.

Incompatible Device iPhone purchased from mainland China iPhone purchased from Hong Kong and Macao (except for iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS)

Incompatible Device All Samsung S20 FE/S21 FE models S20/S21 and Galaxy Z Flip 5G from USA Note 20 Ultra and Galaxy Z Fold 2 from USA and Hong Kong South Korea versions of most Samsung devices (Devices released after Samsung Galaxy Z Flip 4 and Samsung Galaxy Z Fold 4 are eSIM compatible.)

Compatible Device Pixel 8, 8Pro, Pixel 7, 7Pro, Pixel 6, 6a, 6Pro, Pixel 5, 5a, Pixel 4, 4a, 4XL, Pixel 3, 3XL, Pixel 3a, 3aXL

Incompatible Device Pixel 3 models manufactured from Australia, Taiwan, and Japan Pixel 3 models bought from US or Canadian carriers other than Sprint and Google Fi Pixel 3a models bought in South East Asia and with Verizon service

1. Go to [Settings] > [General] > [About] on your device.

2. Look for “Network Provider Lock – No SIM restrictions”:

◦ If you see this, your phone is unlocked. ◦ If not, your phone is locked.

1. Go to [Settings] > [Connections] > [Mobile networks] on your device.

2. Select [Network operators]:

◦ If multiple networks appear, your phone is likely unlocked. ◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

1. Go to [Settings] > [Network and Internet] > [Internet] on your device.

2. Select your SIM > [Automatically Select Network]:

◦ If multiple networks appear, your phone is likely unlocked. ◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

Your eSIM will be connected to the network, which may take a few minutes.  Once completed, tap “Done”.

The installation steps are done!
You are almost ready to use the data.

Troubleshooting –
Still can’t access internet

To successfully use eSIM in Hong Kong & Taiwan, a real-name registration is mandatory.
Make sure that you complete the registration before arriving in Hong Kong & Taiwan.

Review the directions,
then click the button to start registration.

If you still need help,
contact our customer support team.

Incompatible Device
iPhone purchased from mainland China
iPhone purchased from Hong Kong and Macao (except for iPhone 13 mini, iPhone 12 mini, iPhone SE 2020, and iPhone XS)

Incompatible Device
All Samsung S20 FE/S21 FE models
S20/S21 and Galaxy Z Flip 5G from USA
Note 20 Ultra and Galaxy Z Fold 2 from USA and Hong Kong
South Korea versions of most Samsung devices (Devices released after Samsung Galaxy Z Flip 4 and Samsung Galaxy Z Fold 4 are eSIM compatible.)

Compatible Device
Pixel 8, 8Pro,
Pixel 7, 7Pro,
Pixel 6, 6a, 6Pro,
Pixel 5, 5a,
Pixel 4, 4a, 4XL,
Pixel 3, 3XL,
Pixel 3a, 3aXL

Incompatible Device
Pixel 3 models manufactured from Australia, Taiwan, and Japan
Pixel 3 models bought from US or Canadian carriers other than Sprint and Google Fi
Pixel 3a models bought in South East Asia and with Verizon service

◦ If you see this, your phone is unlocked.
◦ If not, your phone is locked.

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.

◦ If multiple networks appear, your phone is likely unlocked.
◦ If only one network appears or you cannot find the option to search networks, your phone is likely locked to the carrier.